Return Policy

For any returns or refund requests, please first contact our Customer Support and request a Return Merchandise Authorization (RMA) to any of our customer's advocates.

You may return new, unopened items within 15 days of delivery for a full refund. Please remember to request an RMA prior to sending the purchased item back.

If your order was damaged during shipping, please contact support.

The customer covers shipping cost unless the return is a result of our error (you received an incorrect or defective item, etc).

Refunds will be awarded after we receive the goods and confirm all is in order. Due to the nature of the hobby, we will not accept any products that show that they were damaged by the customer.

Once a refund is approved the correct amount will be refunded to the same account used upon checkout.

Pre-Order Products

Pre-Order sales are final.

All pre-orders are fulfilled on a first come first serve basis.

For specific shipping times please check the item description for an updated ETA.

Cancellation Policy

For any cancellation requests, please first contact our Customer Support and request a Cancellation Order Authorization (COA) to any of our customer's advocates.

If we have not created a shipping label for your order you may request a COA.

Pre-Orders sales are final no order cancellations will be allowed.

Warranty

Gohstand Designs provides no warranty of any kind for any of the equipment it sells or otherwise distributes. You assume all risks for any products purchased or received from Gohstand Designs. Gohstand Designs and its employees are not liable for any instance of injury to you or others or damage or destruction of property. Additionally, Gohstand Designs is not responsible for any damages consequential or inconsequential resulting from the use or application of any Gohstand Designs provided products. We sell our equipment expressly without warranty or performance for any use or situation. It is up to the user to ensure that the products safely meet the user’s intended purpose.Suppose an item you received from Gohstand Designs is faulty (“Faulty Item”) or inoperable due to a manufacturing defect. In that case, Gohstand Designs may replace or repair that item at its sole discretion if Gohstand Designs deems that the fault is indeed due to a manufacturing defect and not user misuse, including construction error. Gohstand Designs will not be liable for equipment that might have been lost and/or damaged as a result of the Faulty Item.